Table of Contents

Using Logging

When there are any issues with Mezzmo Windows app or streaming to your devices or web browsers in your home or outside your home, then please send us a full set of Mezzmo log files so that we can diagnose the problem and fix it for you.

To turn on logging in Mezzmo

  1. Run Mezzmo Windows app.
  2. Go to the Options dialog (Logging page).
  3. Select the Enable diagnostic logging for customer support analysis checkbox.
  4. Click OK to close the Options dialog. You will be prompted to restart your Mezzmo server and Mezzmo Windows app. Click Yes.
  5. Mezzmo logging is now turned on.
  6. Reproduce the problem that you are having with Mezzmo Windows app or streaming with Mezzmo server.
  7. Once reproduced, go back to the Options dialog (Logging page) and click the View Log Files button.
  8. Stop your Mezzmo server and exit Mezzmo Windows app.
  9. In Windows Explorer, use an archiving tool such as 7-zip, Winrar or Winzip to zip up all the log folders and files.
    Tip: If you do not have any of these archive tools, then you can using Windows built-in archiving. Simply select all the sub-folders under the Logs folder and right-click on them and click Send To → Compressed (zipped) folder.

Options dialog (Logging page)

Important: Make sure that all sub-folders under the Logs folder (i.e. Mezzmo, MezzmoMediaServer, MezzmoGetMetadata, MezzmoSetService) are in the zip archive.

Important: Please try to only log the action that's causing the problem, and provide as much detail in your email that you send us.

Important: If the zip file is larger than 10MB, then do not email this to us since it will be rejected. You will need to upload the zip file to a filesharing site like OneDrive, Google Drive or Dropbox. Then, email the download link to us at support [at] conceiva [dot] com.

To turn off logging in Mezzmo

After you have created your logs, then you should stop logging since it slows down Mezzmo and creates large log files on disk.

  1. Run Mezzmo Windows app.
  2. Go to the Options dialog (Logging page).
  3. De-select the Enable diagnostic logging for customer support analysis checkbox.
  4. Click OK to close the Options dialog. You will be prompted to restart your Mezzmo server and Mezzmo Windows app. Click Yes.
  5. Mezzmo logging is now turned off.

Tip: Use the Clear Logs button in the Options dialog (Logging page) to delete your unwanted log files.