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mezzmo_server_not_listed_on_device [2016/06/18 02:56] admin created |
mezzmo_server_not_listed_on_device [2017/12/19 23:29] admin [Your firewall's settings] |
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| ===== Mezzmo settings ===== | ===== Mezzmo settings ===== | ||
| - | * Make sure your Mezzmo **media server** is running. Click the **Start Media Server** toolbar button in Mezzmo Windows app. | + | * **Mezzmo server running.** Make sure your Mezzmo media server is running. Click the **Start Media Server** toolbar button in Mezzmo Windows app. |
| - | * Make sure you are allowing new devices to access your Mezzmo server. Go to the **Media Devices dialog** in Mezzmo Windows app and make sure the **Allow all new devices to connect to Mezzmo** checkbox is checked. | + | * **New devices blocked.** Make sure you are allowing new devices to access your Mezzmo server. Go to the Media Devices dialog in Mezzmo Windows app and make sure the **Allow all new devices to connect to Mezzmo** checkbox is checked. |
| - | * Make sure your device is using the correct device profile. Go to the **Media Devices dialog** to check/change this. If you are unsure, contact us via http://www.conceiva.com/support. | + | * **Device profile.** Make sure your device is using the correct device profile. Go to the Media Devices dialog to check/change this. If you are unsure, contact us via http://www.conceiva.com/support. |
| - | * Go to the **Media Server Settings dialog** and click the **Configure Windows Firewall button** if it is enabled. | + | * **Windows firewall.** Go to the Media Server Settings dialog and click the **Configure Windows Firewall button** if it is enabled. |
| ===== Your device's settings ===== | ===== Your device's settings ===== | ||
| + | * **Device running.** Make sure your device is turned on. | ||
| + | * **Connected to home network.** Make sure your device is connected to your home network via Ethernet cable or wireless. Check you can access the internet or other servers / computers on your home network from your device to confirm it is connected to your home network. If that does not work, go to the Network settings for your device to setup network connection settings. | ||
| + | * **Refresh server list.** For Sony devices, use your remote control to go to Settings -> Network -> Server Display Settings. Press Options to delete all servers and then press Options again to update the server list. | ||
| - | [LIST] | + | ===== Your computer's settings ===== |
| - | [*]Make sure your device is turned on. | + | |
| - | [*]Make sure your device is connected to your [B]home network[/B] via Ethernet cable or wireless. Check you can access the internet or other servers / computers on your home network from your device to confirm it is connected to your home network. If that does not work, go to the Network settings for your device to setup network connection settings. | + | |
| - | [*]For Sony devices, use your remote control to go to Settings -> Network -> Server Display Settings. Press Options to delete all servers and then press Options again to update the server list. | + | |
| - | [/LIST] | + | |
| - | [B]Your computer's settings:[/B] | + | * **Connected to home network.** Make sure your computer is connected to your home network via Ethernet cable or wireless. Check you can access the internet or computers on your home network from your device to confirm it is connected to your home network. If that does not work, check your network settings in Windows Control Panel. |
| + | * **Server conflict.** If you have installed other media servers (Plex, Emby, Serviio, UMS, etc.) then uninstall them. You may need to uninstall and re-install Mezzmo after this to make sure there are no conflicts. | ||
| + | * **Hamachi.** If you have Hamachi installed on your computer, it will block Mezzmo and any other DLNA servers. You need to set the "Disable UPnP" option to "Yes" in Hamachi's settings, or uninstall Hamachi. | ||
| + | * **Network type.** If your network type in Windows is set to **Public** then the firewall may block Mezzmo. Try changing the type to **Private** or **Home** or **Work**. | ||
| - | [LIST] | + | ===== Your firewall's settings ===== |
| - | [*]Make sure your computer is connected to your [B]home network[/B] via Ethernet cable or wireless. Check you can access the internet or computers on your home network from your device to confirm it is connected to your home network. If that does not work, check your network settings in Windows Control Panel. | + | |
| - | [*]If you are using a [B]firewall[/B] on your computer, make sure "MezzmoMediaServer.exe" and the [B]port listed in the Media Server Settings dialog[/B] in Mezzmo is not blocked. Also, [B]UPnP ports 1900 and 2869[/B] should not be blocked. | + | |
| - | [*]If you have installed [B]other DLNA media servers[/B] (Tversity, etc.) then uninstall them. You may need to uninstall and re-install Mezzmo after this to make sure there's no conflicts. | + | |
| - | [*]If you have [B]Hamachi[/B] installed on your computer, it will block Mezzmo and any other DLNA servers. You need to set the "Disable UPnP" option to "Yes" in Hamachi's settings, or uninstall Hamachi. | + | |
| - | [*]If your [B]network type in Windows[/B] is set to [B]Public[/B] then the firewall may block Mezzmo. Try changing the type to [B]Private[/B] or [B]Home[/B] or [B]Work[/B]. | + | |
| - | [/LIST] | + | |
| - | [B]Your router's settings:[/B] | + | * **Mezzmo.exe** application must be allowed access through your firewall. |
| + | * **MezzmoMediaServer.exe** application must be allowed access through your firewall. | ||
| + | * The **Media server port** listed in the Media Server Settings dialog in Mezzmo must be allowed access through your firewall. | ||
| + | * The two standard **UPnP ports** 1900 and 2869 must be allowed access through your firewall. | ||
| - | [LIST] | + | **Note:** If you are using Windows firewall as the firewall on your computer, then clicking the **Configure Windows Firewall** button the **Media Server Settings** dialog will automatically configure the above firewall settings for Windows firewall. |
| - | [*]Make sure [B]IGMP snooping[/B] or [B]IGMP Proxy[/B] is turned off. | + | ===== Your router's settings ===== |
| - | [*]Make sure [B]built-in UPnP[/B] is turned off. | + | |
| - | [*]Make sure [B]Use Jumbo Frames[/B] is turned off. | + | |
| - | [*]Make sure [B]Enable IPv4 Multicast Streams[/B] is turned on. | + | |
| - | [/LIST] | + | |
| - | [INDENT][B]Important:[/B] After making any changes to your router's settings, turn off your router for 1 minute and turn it on again.[/INDENT] | + | |
| + | * **IGMP.** Make sure IGMP snooping or IGMP Proxy is turned off in your router's settings. | ||
| + | * **DLNA/UPnP.** Make sure built-in DLNA or UPnP is turned off in your router's settings. | ||
| + | * **Jumbo Frames.** Make sure **Use Jumbo Frames** is turned off in your router's settings. | ||
| + | * **Multicast**. Make sure **Enable IPv4 Multicast Streams** is turned on in your router's settings. | ||
| - | [B]Your home network settings:[/B] | + | **Important:** After making any changes to your router's settings, turn off your router for 1 minute and turn it on again. |
| - | [LIST] | ||
| - | [*]Make sure your DLNA/UPnP device and the computer running Mezzmo server are on the [B]same subnet[/B] (e.g. the first three numbers of the IP address must be same - e.g. 192.168.1.x). | ||
| - | [/LIST] | ||
| - | [B]Your NAS settings:[/B] | + | ===== Your home network settings ===== |
| - | [LIST] | + | * **Subnet.** Make sure your device and the computer running Mezzmo server are on the same subnet (e.g. the first three numbers of the IP address must be same - e.g. 192.168.1.x). |
| - | [*]If your folders or playlists are empty when browsing your Mezzmo library on your DLNA/UPnP device, then it may be an access permissions issue. See this FAQ to fix this: [url]http://forum.conceiva.com/showthread.php/4597-FAQ-Accessing-files-from-external-computers-and-NAS-drives-on-your-home-network[/url] | + | |
| - | [/LIST] | + | |
| - | If none of the above help, please contact our Customer Support team via our Support page at [url]http://www.conceiva.com/support[/url] and we will help you to get up and running quickly. | + | |
| + | ===== Your NAS settings ===== | ||
| + | |||
| + | * **Access Permissions.** If your folders or playlists are empty when browsing your Mezzmo library on your device, then it may be an access permissions issue. See this FAQ - [[Files_Not_Listed_On_Device|Files not listed on device]] | ||
| + | |||
| + | If none of the above help, please contact our Customer Support team via our Support page at http://www.conceiva.com/support and we will help you to get up and running quickly. | ||